BeyondTrust

Security In Context

Bringing you news and commentary on solutions and strategies for protecting your critical IT infrastructure.

Retina CS 4.0 and Remedy Ticketing Integration

Post by Jerome Diggs November 29, 2012

Overview

Retina CS enables teams to centrally manage organization-wide IT security and compliance initiatives from a single, web-based console. It provides discovery, prioritization, and remediation of security risks by delivering what matters the most – context.

Retina CS is the centerpiece of the BeyondTrust vision of Context Aware Security Intelligence which helps organizations answer the most pressing questions in security – what to fix first, what to fix next and how to fix a vulnerability.

Retina CS does this through unmatched security intelligence and analytics for your entire IT landscape and integrates with BMC Remedy to help complete the vulnerability lifecycle management picture.

Benefits of Integrating BMC Remedy Ticketing with Retina CS Threat Management Console

Retina CS offers centralized role based access to both the security and operations teams needed in any enterprise.  Timely information and situational awareness are also tantamount to the Vulnerability Lifecycle Management picture.  Integration with BMC Remedy provides detailed asset and vulnerability information to operational teams to help see the ‘big picture’ and ensures risk reduction across the enterprise.

How it Works

Retina CS facilitates integration with BMC Remedy’s Ticketing system to provide asset and vulnerability data to Remedy web services.  This allows for complete Vulnerability lifecycle management leveraging Remedy’s powerful ticketing engine for vulnerability tracking.  This integration requires ticket generation to be performed within the configuration of the Remedy solution and familiarity with the Remedy product is necessary to fully understand the Retina CS integration.

From Retina CS users simply need to set up the ‘Export Connector’ for BMC Remedy and fill out the appropriate Web Service URL, Field Mappings, Target Namespace, etc. for connectivity.

 Using Retina CS’s powerful Smart Rules engine users can determine which asset and which audit data will be sent to the Remedy Web Service(s) for ticket population.

 

 

Data is now available in the Remedy ticketing system.

 

Sample Remedy Ticket – Remedy Administrators would design/customize report fields/layouts.

Tags:
, , , , , ,

Leave a Reply

Additional articles

April VEF Participant Wins a Apple iPad mini

Every month we host our Vulnerability Expert Forum (VEF) webinar. This is a time where our experts share valuable insight regarding new vulnerabilities that are discovered and the actions that need to be taken as a result. It’s a quick way to get up to speed on current potential risks to your organization and a way to…

Post by Qui Cao April 24, 2014
smart rules manager for vulnerabilities - v2

A New Way of Looking at Vulnerabilities in Your Environment

Assets, users, vulnerabilities and exploits; all are common themes in my posts on BeyondInsight. With BeyondInsight v5.1, we unveiled a new way to view exploitable assets. Sure, most vulnerability management solutions link vulnerability data to exploit information, allowing tools like NeXpose and QualysGuard to list an asset, its vulnerabilities, and any related exploits. BeyondInsight does…

Post by Morey Haber April 23, 2014
Tags:
, , , , ,
smart rules manager for vulnerabilities

Staying on Top of the Latest Vulnerabilities with BeyondInsight v5.1

It’s no secret that dozens of new OS and application vulnerabilities are revealed every day. Staying on top of these new exposures normally requires paying for services or subscribing to multiple RSS feeds. BeyondInsight 5.1 provides customers with another option: a built-in, customizable vulnerability alerting system that delivers up-to-date information on the latest vulnerabilities in…

Post by Morey Haber April 21, 2014
Tags:
, , , , , ,