Security in Context: The BeyondTrust Blog

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Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Retina CS 4.0 and Remedy Ticketing Integration

Posted November 29, 2012    Jerome Diggs


Retina CS enables teams to centrally manage organization-wide IT security and compliance initiatives from a single, web-based console. It provides discovery, prioritization, and remediation of security risks by delivering what matters the most – context.

Retina CS is the centerpiece of the BeyondTrust vision of Context Aware Security Intelligence which helps organizations answer the most pressing questions in security – what to fix first, what to fix next and how to fix a vulnerability.

Retina CS does this through unmatched security intelligence and analytics for your entire IT landscape and integrates with BMC Remedy to help complete the vulnerability lifecycle management picture.

Benefits of Integrating BMC Remedy Ticketing with Retina CS Threat Management Console

Retina CS offers centralized role based access to both the security and operations teams needed in any enterprise.  Timely information and situational awareness are also tantamount to the Vulnerability Lifecycle Management picture.  Integration with BMC Remedy provides detailed asset and vulnerability information to operational teams to help see the ‘big picture’ and ensures risk reduction across the enterprise.

How it Works

Retina CS facilitates integration with BMC Remedy’s Ticketing system to provide asset and vulnerability data to Remedy web services.  This allows for complete Vulnerability lifecycle management leveraging Remedy’s powerful ticketing engine for vulnerability tracking.  This integration requires ticket generation to be performed within the configuration of the Remedy solution and familiarity with the Remedy product is necessary to fully understand the Retina CS integration.

From Retina CS users simply need to set up the ‘Export Connector’ for BMC Remedy and fill out the appropriate Web Service URL, Field Mappings, Target Namespace, etc. for connectivity.

 Using Retina CS’s powerful Smart Rules engine users can determine which asset and which audit data will be sent to the Remedy Web Service(s) for ticket population.



Data is now available in the Remedy ticketing system.


Sample Remedy Ticket – Remedy Administrators would design/customize report fields/layouts.

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