BeyondTrust

Security in Context: The BeyondTrust Blog

Welcome to Security in Context

Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

Leave a Reply

Additional articles

Are Your Data Security Efforts Focused in the Right Area?

Posted January 28, 2015    Scott Lang

Vormetric Data Security recently released an insider threat report, with research conducted by HarrisPoll and analyzed by Ovum. Based on the survey responses, it is apparent that there is still a great deal of insecurity over data. However, the results also show that there may be misplaced investments to address those insecurities. I will explain…

Tags:
ghost

GHOST Vulnerability…Scary Indeed

Posted January 28, 2015    BeyondTrust Research Team

A vulnerability discovered by Qualys security researchers has surfaced within the GNU C Library that affects virtually all Linux operating systems. The vulnerability lies within the various gethostbyname*() functions and, as such, has been dubbed “GHOST.” GHOST is particularly nasty considering remote, arbitrary code execution can be achieved. In an effort to avoid taxing DNS lookups, glibc developers introduced…

Tags:
,
dave-shackleford-headshot

Your New Years Resolution: Controlling Privileged Users

Posted January 27, 2015    Dave Shackleford

Is 2015 the year you get a better handle on security? The news last year was grim – so much so, in fact, that many in the information security community despaired a bit. Really, the end-of-the-year infosec cocktail parties were a bit glum. OK, let’s be honest, infosec cocktail parties are usually not that wild…

Tags:
, , ,