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Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

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Additional articles

A Quick Look at MS14-068

Posted November 20, 2014    Research Team

Microsoft recently released an out of band patch for Kerberos.  Taking a look at the Microsoft security bulletin, it seems like there is some kind of issue with Kerberos signatures related to tickets. Further information is available in the Microsoft SRD Blogpost So it looks like there is an issue with PAC signatures.  But what…

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Password Game Show

Managing Shared Accounts for Privileged Users: 5 Best Practices for Achieving Control and Accountability

Posted November 20, 2014    Scott Lang

How do organizations ensure accountability of shared privileged accounts to meet compliance and security requirements without impacting administrator productivity? Consider these five best practices…

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Triggering MS14-066

Triggering MS14-066

Posted November 17, 2014    Research Team

Microsoft addressed CVE-2014-6321 this Patch Tuesday, which has been hyped as the next Heartbleed.  This vulnerability (actually at least 2 vulnerabilities) promises remote code execution in applications that use the SChannel Security Service Provider, such as Microsoft Internet Information Services (IIS). The details have been scarce.  Lets fix that. Looking at the bindiff of schannel.dll, we see a…

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