BeyondTrust

Security in Context: The BeyondTrust Blog

Welcome to Security in Context

Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

Leave a Reply

Additional articles

veritas-logo

BeyondTrust to be acquired by Veritas Capital

Posted September 2, 2014    Mike Yaffe

We’re pleased to announce that Veritas Capital plans to acquire BeyondTrust. This is positive news for everyone associated with BeyondTrust, as it will spur significant investments in our Privileged Account Management and Vulnerability Management solutions. Rest assured that the BeyondTrust management team will remain intact, and there will be no changes to the company name,…

Tags:
, ,
PBPS-screenshot-blog aug2014

Failing the Security Basics: Backoff Point-of-Sale Malware

Posted August 22, 2014    Marc Maiffret

At the beginning of this month, US-CERT issued a security alert relating to a string of breaches that had been targeting Point of Sale (POS) systems. The alert details that attackers were leveraging brute forcing tools to target common remote desktop applications such as Microsoft’s Remote Desktop, Apple Remote Desktop, Splashtop and LogMeIn among others….

Tags:
, , , , , ,

Troubleshooting Windows Privilege Management Rules with Policy Monitor

Posted August 21, 2014    Jason Silva

When defining and testing PowerBroker for Windows rules for production or pilots, customers sometimes tell us, “I don’t think this policy / program is working.” This is usually a case of the policy not properly triggering because of the way the rule was created. A unique feature of PowerBroker for Windows compared to other solutions is a client-side…

Tags:
, , ,