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Security in Context: The BeyondTrust Blog

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Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

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Additional articles

gartner market guide image - aug 2014

Introducing the Gartner Market Guide for Privileged Account Management

Posted July 29, 2014    Chris Burd

Gartner recently released a new Market Guide for Privileged Account Management (PAM), and we’d like to share a complimentary copy with you. The report includes PAM market analysis and direction, vendor overviews, and recommendations for selecting PAM solutions for your environment. BeyondTrust is one of two representative vendors (out of 20) to address all solution…

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Integrating Least Privilege and Password Management to Solve Account Security Challenges

Integrating Least Privilege and Password Management to Solve Account Security Challenges

Posted July 24, 2014    Morey Haber

There is a reason all BeyondTrust Privileged Account Management (PAM) solutions share the PowerBroker name: They all inherently enable you to reduce user-based risk and can be integrated under a centralized IT risk management platform. Here’s one common use case that demonstrates how this integration changes the playing field. Consider the challenge of privileged access:…

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PowerBroker Password Safe Password Age Report

Reshaping Privileged Password Management with Password Safe 5.2

Posted July 21, 2014    Martin Cannard

Today, we’re pleased to unveil the latest edition of our privileged password management solution, PowerBroker Password Safe. I’ll start with a brief intro of what’s new and then tell you a little about the driving factors behind Password Safe development. New features for mitigating password risk and ensuring accountability enterprise-wide Here’s the 10,000-foot overview of…

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