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Security in Context: The BeyondTrust Blog

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Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

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Additional articles

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Don’t Create a Different sudoers File for Each System

Posted May 20, 2015    Randy Franklin Smith

What if you have multiple Linux and/or Unix systems? Sudo management can become onerous and unwieldy if you try to manage a different sudoers file on each system. The good news is that sudo supports multiple systems.

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What Does Microsoft Local Administrator Password Solution Really Do?

Posted May 19, 2015    Morey Haber

LAPS is a feature that allows the randomization of local administrator accounts across the domain. Although it would seem that this capability overlaps with features in BeyondTrust’s PowerBroker Password Safe (PBPS), the reality is it is more suited for simple use cases such as changing the local Windows admin account and not much more.

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On Demand Webinar: Securing Windows Server with Security Compliance Manager

Posted May 14, 2015    BeyondTrust Software

On Demand Webinar: Security Expert Russell Smith, explains how to use Microsoft’s free Security Compliance Manager (SCM) tool to create and deploy your own security baselines, including user and computer authentication settings.

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