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Security in Context: The BeyondTrust Blog

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Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

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Additional articles

How To Implement The Australian Signals Directorate’s Top 4 Strategies

Posted October 20, 2014    Morey Haber

The Australian Signals Directorate (ASD), also known as the Defence Signals Directorate, has developed a list of strategies to mitigate targeted cyber intrusions. The recommended strategies were developed through ASD’s extensive experience in operational cyber security, including responding to serious security intrusions and performing vulnerability assessments and penetration testing for Australian government agencies. These recommendations…

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asp-mvc

Exploiting MS14-059 because sometimes XSS is fun, sometimes…

Posted October 17, 2014    BeyondTrust Research Team

This October, Microsoft has provided a security update for System.Web.Mvc.dll which addresses a ‘Security Feature Bypass’. The vulnerability itself is in ASP.NET MVC technology and given its wide adoption we thought we would take a closer look. Referring to the bulletin we can glean a few useful pieces of information: “A cross-site scripting (XSS) vulnerability exists…

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4bestpracticesaudits-blog

Four Best Practices for Passing Privileged Account Audits

Posted October 16, 2014    Chris Burd

Like most IT organizations, your team may periodically face the “dreaded” task of being audited. Your process for delegating privileged access to desktops, servers, and infrastructure devices is a massive target for the auditor’s microscope. An audit’s findings can have significant implications on technology and business strategy, so it’s critical to make sure you’re prepared…

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