BeyondTrust

Security in Context: The BeyondTrust Blog

Welcome to Security in Context

Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

Leave a Reply

Additional articles

webinar1

On Demand Webinar: Advanced Windows Tracing

Posted April 17, 2015    BeyondTrust Software

Webinar: Security MVP, Paula Januszkiewicz, shows Windows administrators how to be more aware of what happens whenever somebody does something within the system.

Tags:
, ,
5

The Delicate Art of Remote Checks – A Glance Into MS15-034

Posted April 15, 2015    Bill Finlayson

Remote vulnerability detection – using ms15-034 as an example.

Tags:
, ,
databreach

2015 Verizon Data Breach Investigations Report: More End Users as Threats

Posted April 15, 2015    Scott Lang

The 2015 Verizon report says end users are the number one source of insider abuse incidents. Find out how to mitigate the risks.

Tags:
,