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Security in Context: The BeyondTrust Blog

Welcome to Security in Context

Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

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Additional articles

CyberResiliency

6 things I like about Gartner’s Cyber Resiliency Strategy

Posted August 27, 2015    Nigel Hedges

There were 6 key principles, or recommendations, that Gartner suggested were important drivers towards a great cyber resiliency posture. I commented more than once during the conference that many of these things were not new. They are all important recommendations that are best when placed together and given to senior management and the board – a critical element of organisations that desperately need to “get it”.

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powerbroker-difference-1

Why Customers Choose PowerBroker: Flexible Deployment Options

Posted August 26, 2015    Scott Lang

BeyondTrust commissioned a study of our customer base in early 2015 to determine how we are different from other alternatives in the market. What we learned was that there were six key differentiators that separate BeyondTrust from other solution providers in the market. We call it the PowerBroker difference,

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Mac-Security-Enterprise

On Demand Webinar: Security Risk of Mac OS X in the Enterprise

Posted August 20, 2015    BeyondTrust Software

In the last several years, Mac administrators have come to realize that they may be just as vulnerable to exploits and malware as most other operating systems. New malware and adware is released all the time, and there have been serious vulnerabilities patched by Apple in the past several years, some of which may afford attackers full control of your systems.

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