Security in Context: The BeyondTrust Blog

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Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

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Additional articles


Answering the age-old question, ‘What’s plugged into my network?’

Posted October 9, 2015    Alejandro DaCosta

“What’s plugged into my network?” is a question I hear frequently from security administrators. And, really, it’s no surprise why. No longer do we have to account just for the physical servers in our datacenters, workstations and a few network devices. Now we need to keep track of roaming laptops, dynamic virtual systems, off-site cloud deployments and BYOD.


Closing the Vulnerability Gap

Posted October 7, 2015    Brian Chappell

Managing vulnerabilities is a significant challenge for many organizations. The main difficulties with managing this manifest in two key areas. The first is that the list isn’t static. The second is priority.


Scottrade Breach: Identified by Federal Officials

Posted October 5, 2015    Morey Haber

Late afternoon on October 2nd, news leaked out of another large security breach, now at Scottrade. The identity count of records, in the millions again (4.6 million is the latest). This breach comes on the second day of national CyberSecurity month, the first being Experian/T-Mobile breach.