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Security in Context: The BeyondTrust Blog

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Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

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Additional articles

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PowerBroker for Mac: A Least-Privileged Apple a Day…

Posted July 27, 2015    Jason Silva

BeyondTrust PowerBroker for Mac reduces the risk of privilege misuse by enabling standard users on Mac OS X to perform administrative tasks successfully without entering elevated credentials.

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On Demand Webinar – Now is the time for Privileged Account Management

Posted July 24, 2015    BeyondTrust Software

In this webinar, SANS Instructor and Founder of Voodoo Security, Dave Shackleford, will revisit several hacking and breach scenarios that involved privileged accounts, and use these as examples while discussing tools and tactics to get this problem under control once and for all.

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Privileged Account Management: The Time is Now

Posted July 22, 2015    Dave Shackleford

There’s plenty of problems we don’t have great options for in InfoSec today. Malware is a pain point that keeps evolving rapidly. 0-day exploits are tough to prepare for. Privileged account management? We got this. We know the root causes, we know how it manifests, we know how to get it under control effectively, and there are great technology solutions that are enterprise-class.

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