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Bringing you news and commentary on solutions and strategies for protecting critical IT infrastructure in the context of your business.

Reducing Help Desk Costs Is a Least Privilege Benefit

Posted December 15, 2010    Peter McCalister

The problem exists between the keyboard and the chair (PEBKAC).  This is the recurring mantra of most help desk technicians and a leading cause of budget dollars bleeding out of most organizations.  Why, you may ask?  The answer is simple:

  • Users use computers
  • Users are human (usually)
  • Humans make mistakes often: sometimes intentionally, usually accidentally and occasionally indirectly
  • When users have excessive admin rights these mistakes can be very costly

Implementing a privilege identity management solution will effectively limit the potential for impact on these mistakes through a least privilege environment.  One of the most compelling areas will be for the desktop users as there are over 200 documented vulnerabilites in MS Windows. Check out the “3 Ways to Reduce Help Desk Costs” blog for specifics on cost savings, but the intangible benefit that your techs will appreciate the most is the reduction of PEBKAC calls.  With the implementation of a least privilege solution, the user community will only have enough privilege to get their job done but not enough to have a misuse of privilege problem. Now the problem won’t be the user (what lies between the keyboard and the chair), but a genuine technical problem, like installing a print driver.  What price can be put on the sanity of your help desk staff?

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Additional articles

randy franklin smith

At the End of Day You Can’t Control What Privileged Users Do: It’s about Detective/Deterrent Controls and Accountability

Posted March 31, 2015    Randy Franklin Smith

Live Webinar: Thursday, April 2, 2015 | 10am PT/1pm ET | REGISTER NOW! In this webinar, Security Expert Randy Franklin Smith will look at how to audit what admins do inside Linux and UNIX with sudo’s logging capabilities.

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British Airways Executive Club Member Accounts Hacked

Posted March 30, 2015    Brian Chappell

British Airways has released information regarding the hacking of a number of their Executive Club (BA’s frequent flyer programme) member’s accounts.

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webinar_ondemand

On Demand Webinar – Why You Still Suck at Patching

Posted March 27, 2015    Lindsay Marsh

On Demand Webinar: Dave Shackleford recounts some of his personal experiences in patch management failure, and breaks down the most critical issues holding many teams back from patching more effectively.

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